Terms & Conditions

By using our service, (herein referred to as “Service”) you are deemed to have read and accepted the terms and conditions set forth, hence forming a legal binding agreement between Createsquare Pixels Sdn. Bhd., (herein referred to as "Creative United Collective", "we", "us", "our" and their affiliates) and yourself pursuant to which you agree to comply with the Terms of Service, and use this website only in a manner consistent with Terms of Service. Should you not agree with any part of this Terms of Service, you are advised not to access this website.

There is no requirement to create an account with us prior to using our service.


1. Legal Age Requirement

There is no legal minimum age requirement to access and browse this website; however, we do advise that anyone below the age of 18 should obtain parental consent in using our services, and for the submission of credit card information when placing an order. We strongly recommend that parents and guardians supervise their children’s use of the Website.

2. Third Party Links

We may provide links to third party sites that may interest you. We do not have control over the content or availability of these said sites and are not responsible for any content in the said third party sites. It is your responsibility to read and understand each site’s privacy and other policies and terms and conditions of their service. if you have any questions or concerns regarding these third party sites, please contact the respective site’s webmaster or site administrator.

3. About your Content

You may upload your photo designs to Creative United Collective and provide us with your file in JPEG/PDF format that meets our specifications and requirements necessary. Context of design includes without limitation, photographic images and texts, files, works of authorship, illustration and drawings as part of your use of the Service.

Under these Terms of Service, you warrant that you will not use any of the services for any fraudulent or illegal purpose, and you may NOT place any of the following material using the Service:

a) Any material that could infringe on the rights of publicity, privacy or copyrights without the approval and consent of the owner of these rights;

b) Any material that could infringe any materials that is unlawful, obscene, pornographic, indecent, defamatory, offensive, abusive, threatening, or otherwise inappropriate and harmful to children in any way, or could give rise to any civil or criminal liability under applicable law;

c) Any material that contains viruses, worms, corrupt files, Trojan horse or other sort of corrupted codes.

d) Any material that is offensive or promote racism, bigotry or hatred against any group or individual

While Creative United Collective does not and cannot review all submissions, and is not responsible for their content, Creative United Collective reserves the right to move, refuse to print and delete submissions that, in its sole discretion, is believed to be as described in paragraphs (a) through (d) above, or otherwise unacceptable. You acknowledge and agree that any submission may be published, copied, customized or removed for the purposes of delivering the Services. In addition, you undertake that you will be liable for any action taken against Creative United Collective in relation to such activities and will fully indemnify Creative United Collective against all actions, claims, demands or costs which may arise as a result.

We do not store your order information such as delivery, payment and billing data, and storage for uploaded files are optional. We recommend that before submitting files to us, you retain a copy for yourself to use for future re-ordering, or in the unlikely event of your digital images being corrupted or lost. You should always retain your own copies of all files uploaded or otherwise supplied to us. Creative United Collective has no ownership in any of your product content.

4. Order Policy

Receipt of an electronic order or other form of order confirmation by no means signify Creative United Collective’s acceptance of your order, nor does it constitute confirmation of our offer to sell. Creative United Collective reserves the exclusive right at any time after receipt of your order, to accept or decline your order for any reason. Creative United Collective also reserves the right at any time after receipt of your order and without prior notice to you, to supply less than the quantity you order for any time. Your order is deemed accepted by Creative United Collective upon our delivery of products that you have ordered. We may require additional verifications or information before accepting any order.

5. Fee and Payment Terms

All prices are in their respective local currencies and payment must accompany each order. There is no charge for browsing or accessing the Site. Prices, products and services offered are subject to change without prior notice from time to time at our discretion upon posting by Creative United Collective on its website(s). Please refer to our Product price list for complete listings.

You hereby agree to pay all fees and charges incurred in connection with your orders which include without limitation taxes, duty imports, value-added taxes and customs clearance, if any. Payment terms will be via online credit/debit card transactions via Paypal, our official merchant of payments, or unless otherwise stated. We reserve the right to refer to your credit card provider. Creative United Collective will not be held liable for any losses you may suffer as a result of unauthorized use of your credit card by any other party. An electronic sales order confirmation will be sent to your email address once your order has been captured into our system.

Failure to submit a valid payment may result in refusal to process the requested service(s). In the case that an order with a paid deposit is processed, we will hold the order for 60 days, or unless otherwise stated. During this period and until the balance amount is paid in full, Creative United Collective may send a notice to the customer's email address to inform of their balance due. If the balance due is not paid within the said period, Creative United Collective may exercise its right to charge a handling fee and discard any unpaid property. Prices and specifications are subject to change without notice in any circumstances other than where an order has been accepted by us.

In cases of disputes, you must alert us by writing to our Support Team within 7 days after receiving your credit card statement, if you dispute any of our charges on that statement. If Creative United Collective does not receive payment from your credit card issuer, you are obliged to pay all amounts due upon demand by Creative United Collective.

6. Delivery of Products

All products or prints will be delivered to the delivery address supplied by you during the order process. Time for delivery is an estimate only and it is not a condition of this agreement. Delayed delivery is not a basis for cancellation of the order or a request for compensation. Orders may be refused if we believe that there is any infringement to this Terms of Service, and entirely at the discretion of Creative United Collective.

7. Force Majeure

A party will not be liable for non-performance or delay in performance caused by any extraordinary event or circumstance beyond the control of such party including, without limitation, wars, strikes, riots, hostilities, revolutions, national emergency, explosion, civil commotion, embargo, fire, flood, earthquake, volcanic eruption, and force of nature or any “acts of God”.

8. Satisfaction Guarantee & Return Policy

Creative United Collective is proud of the outstanding quality and craftsmanship of our products, and provides 100% Satisfaction Guarantee* against any manufacturing defects. Refunds and cancellation of order is generally not provided except for cases of process or product malfunction (i.e. workmanship defect, book arrives damaged, product do not match ordered items) Creative United Collective reserves the right at any time to substitute/ change brand as well as material used in production of your book without prior notice. In cases of material shortage, we will substitute by using the next best alternative material of the closest quality and specification.

As the Creative United Collectives are assembled by hand, the end result may differ from our website images. Creative United Collective also reserves the right to change or alter any production methods without prior notice. These may or may not result in a slight difference in the final outlook or slight color shifts, while maintaining the same quality and standards.

IMPORTANT: We do NOT accept any amendments or changes to be made to the file ONCE the file is already uploaded. Therefore, it is solely the responsibility of the customer to thoroughly check the proofs thoroughly before uploading their book.

Creative United Collective is not responsible for customer-generated mistakes, errors or defects including spelling, typographical or grammar errors, poor image quality derived from low-resolution images, order quantity or other ordering errors. Please be sure to preview your books carefully before placing your order. Images and text will be printed as they appear in the Preview. We do not proofread for, or correct, any such customer generated mistakes.

To file a complaint, kindly contact our customer service by writing to us together with picture of problem/areas of dissatisfaction. We will assess the condition of the item(s), and at our sole discretion to either repair or replace the product(s) that does not meet the warranty or condition. All defective products must be returned to us within 14 days of receipt upon request.

9. Acceptance of Agreement

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO ALL ITS TERMS AND CONDITIONS. Creative United Collective reserves the right, at our sole discretion, to update or make modifications to this Terms of Service from time to time without prior notice. The date of modification will be reflected at the top of this page. If you have a question regarding our Terms of Service, please contact us through our Support page.

10. Copyright Information

Copyright ©2017. All Rights Reserved. The logos and trademarks displayed on the Website and/or products are the sole property of Creative United Collective. Usage of these marks is strictly prohibited. Creative United Collective also reserves the right to print their logo on a limited number of products.