Creative United Collective aims to deliver within the time agreed upon at purchase. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped to you as fast as possible.
Each item is individually produced for you at the time of purchase and manufacturing will usually take 3-5 working days to complete. Completed products will ship directly from the manufacturing facility based in the Seri Kembangan, Malaysia. It typically takes additional 1-3 days for domestic orders to arrive. Once your order has shipped, you will receive an email with your tracking information. International orders usually take 1-3 weeks to arrive once shipped.
Local Delivery (Within Malaysia)
What is the cost for shipping within Malaysia?
Upon spending RM100 in a single order, you will qualify for FREE Shipping for that order within Peninsular Malaysia. This amount is after any promotion/voucher code has been applied and does not include the amount paid for the voucher. * Terms apply.
* Terms and Conditions
- Amount spent on vouchers are not counted towards qualification (e.g prepaid vouchers, group buy vouchers, bulk order and gift cards).
- Amount spent on shipping and taxes are not counted towards qualification.
- Vouchers cannot be combined.
- Excludes Canvas Prints.
How long does it take for my parcel to reach me?
We post all orders made before 1pm, Monday - Friday on the same day via PosLaju. PosLaju is a next day delivery service and makes deliveries Monday - Saturday, excluding the first Saturday of every month and local public holidays (Malaysia). Orders made on Friday, after 1pm will only be shipped on Monday. If customers do not receive their order within 3 working days, please contact our customer service department to track your order.
You may track your parcel here:
International Shipping (Worldwide)
Please note that international orders may be subject to additional customs charges and taxes, applied by the destination country’s customs office. Your cart will not reflect these duties as they are applied at the time of arrival by the custom’s office that received them, and are not applied or collected by Creative United Store. For more information on import taxes, please contact your local customs office directly.
For all other international orders, all items will be shipped using Poslaju EMS. PosLaju EMS is Malaysia's Express Mail Service and requires within 3 - 5 working days for transit time between airports. Tracking numbers will be provided by email once order has been shipped out.
Each products is individually packed into their own packaging for shipment. If you are ordering more products, several products may be packed together in a single or several courier bag depending on the quantity.
In the rare circumstance that your item has a defect or is missing from your order please follow the directions in our FAQ or contact Customer Service at firstname.lastname@example.org.